We accept all major credit/debit cards (Visa, Mastercard, AMEX) and payment via bKash, Nagad, Rocket , Gift voucher & eVouchers. We also accept Cash On Delivery (COD) up to a certain level of purchase. The cash will be collected against a cash voucher and our assigned Delivery Person will collect the cash.
-bKash – 01979-449999
-Cash on delivery
If your credit/debit card is rejected by our online payment processing systems, please double-check that all of the details you entered were correct. If you are sure you are using a valid card, please try again with the same credit/debit card or place the order again using a different credit/debit card. If the problem persists, please contact your credit/debit card provider/Bank.
As part of our policy to protect against the fraudulent use of credit/debit cards, we conduct security checks on all orders received. These checks can take various forms and may involve contacting you by telephone before we process your order. In case of collection, we will collect your signature on our delivery voucher & cash receipt. In case of payment through bKash or similar platform, we require your payment confirmation through SMS or email systems. You can pay on bKash after placing your order to confirm it to deliver.
CANCELLATION, GENERAL RETURN & REFUND POLICIES
We cover 2 Days Replacement Guarantee (except intack box or packet) for physical products sold from our stores.
- Replacement request must be raised within 24 hours after getting the delivery.
Refund is only applicable to the canceled order items due to product unavailability.
- REQUIREMENT FOR A VALID RETURN:
Proof of purchase (order number, invoice, etc)
Reason for return has to be valid and return acceptance conditions met (check out below)
- VALID CONDITIONS AND REASONS TO RETURN AN ITEM (General):
-Delivery of wrong product
-Delivery of defective product
-Delivery of the products with missing parts
-Incorrect content on the website
-CONDITIONS AND REASONS TO RETURN A RFL PRODUCT(s):
- Product(s) cannot be returned once received by the customer.
Customers are requested to check the product before receiving the product(s).
- THE FOLLOWING PRODUCTS CANNOT BE RETURNED:
-Skincare, Cosmetics & Perfumes
-Personal hygiene items such as earrings, wigs and combs
-Consumables such as cigars and beverages
* CANCELLATION & REFUND DUE TO PRODUCT UNAVAILABILITY:
Delivery of the ordered items is subject to availability of the products at our vendor’s depot/warehouse/store. We may cancel any order within 3 working days if the stock of the ordered item(s) is temporarily unavailable.
In such a case, if the customer has already made an advance payment against the order, the customer will receive a full refund, if not received any cashback, within 1-3 working days. Received Cashback amount will be adjusted with the refund amount.
Advance payment is required for the delivery of certain vendors’ products. We may cancel any order if the advance payment is not made by the customer for such orders.
RETURN/REPLACEMENT GUARANTEE MAY NOT APPLY IN ANY OF THE FOLLOWING CONDITIONS:
• Misused: Damages due to misuse of the product
• Incidental damage due to malfunctioning of product
• Any consumable item which has been used or installed
• Inner Products: Innerwear, lingerie, socks and clothing freebies
• Products with tampered or missing serial numbers
• Any damage/defect which is not covered under the manufacturer’s warranty
• Any product that is returned without all original packaging and accessories, including the box, manufacturer’s packaging if any, and all other items originally included with the product(s) delivered.